Thank you for shopping at Zolpidem EU. If you are not entirely satisfied with your purchase and would like to apply for a refund or return, please read this policy. This refund and returns policy follows the online trading and pharmaceutical regulations that are practiced in England and Europe. You will qualify for a refund or return if you have received:
If you qualify for a return, the customer support team at Zolpidem EU should be contacted immediately. In order to officially approve your request for return, we first need to see the products purchased, therefore you need to make arrangements for the medication to be sent back to us. Customer care will advise you further on the options available.
Also, please ensure that you contact us as soon as you notice the problem with your order to avoid compromising your request. If the medication has been used more than once or the damage occurred after delivery was made, a refund or return request will be nullified and cannot be processed.
If you would like to submit a request for refund, please contact us as soon as you notice the issue with your order. We can only accept refunds that have been requested within 7 days of the date that the medication is received by the customer. Customers need to contact us to make arrangements for the goods in question to be shipped back to us. Once the request has been ratified and a refund is approved, payment will be processed based on the approximate turnaround time advised at the time of logging the request.
Refunds are not guaranteed, and as with returns, are based on meeting the necessary criteria. We cannot issue a refund if customers submit incorrect details such as delivery address. Circumstances beyond our control such as problems with the courier can also cause delays. Please allow a reasonable amount of time to lapse before reporting goods as lost and requesting a refund. This is usually 4 weeks, when an order can be logged-in as 'lost'.
Chargebacks lodged with a customer's bank will not be entertained. All disputes need to be settled directly with our customer care team, which is available 24/7 to resolve queries. We reserve the right to forbid any customer who lodges a chargeback with their bank from purchasing a product from our website again.
If you have any questions or would like to submit a request for refund or return, you can contact us by using the contact details on our website or contact form. Our customer support team will be glad to assist you if you have any further queries or need help with placing an order.